FREQUENTLY ASKED QUESTIONS
IN STOCK ITEMS ARE SHIPPED WITHIN 48-72 HOURS, APART FROM THE WEEKENDS.
7 11 BODY STUDIO MANUFACTURES MOST ITEMS IN HOUSE.
PLEASE ALLOW 3-5 DAYS FOR PRODUCTION.
WHEN THE ORDER IS SHIPPED, YOU WILL RECEIVE TRACKING INFORMATION.
IF THE ITEM IS NOT RETURNED IN ITS ORIGINAL CONDITION WITHIN, THE BUYER IS RESPONSIBLE FOR ANY LOSS IN VALUE. PHOTOS OF DAMAGED MATERIALS AND PACKAGING ARE REQUIRED BEFORE REPLACEMENT OR REFUND IS ISSUED.
DURING THE PRODUCTION OF PRODUCTS, AUTHENTIC INGREDIENTS ARE USED IN EACH BATCH. HOWEVER, THERE MAY NOT BE AUTHENTIC CRYSTALS SENT WITH SOME PRODUCTS, DUE TO PRICING.
7 11 BODY STUDIO APOLOGIZE FOR THE INCONVENIENCE. WE ACCEPT EXCHANGE REQUESTS FOR MOST ITEMS WITHIN 7 DAYS AFTER DELIVERY. CONSIDERING THE TIME FOR RETURN AND RESHIP, WE STRONGLY RECOMMEND YOU REQUEST TO RETURN FOR REFUND, THEN REPLACE A NEW ORDER WITH THE DESIRED ITEM BEFORE IT IS SOLD OUT.
TRIM THE WICK AFTER EACH BURN.
KEEP YOUR CONTAINER FREE OF DUST.
WE RECOMMEND YOU DO NOT BURN CANDLES FOR MORE THAN 2-3 HOURS AT A TIME.
TEST ANY PRODUCT ON YOUR SKIN BEFORE USING
WE RECOMMEND THAT EVERYONE SHOULD PERFORM A PATCH TEST ALL NEW PRODUCTS RECEIVED FROM ANY COMPANY
NEED MORE INFORMATION, CONTACT US FOR DETAILED INSTRUCTIONS AND ADDITIONAL INFORMATION ABOUT OUR PRODUCTS.